At Bhojdeal.com, customer satisfaction is our priority. We aim to resolve refund issues fairly, quickly, and transparently.
You may be eligible for a refund in the following situations:
You were charged but did not receive the order.
The delivered order was incorrect, damaged, or incomplete.
The restaurant failed to prepare the order due to unavailability.
Order was cancelled (by Bhojdeal or restaurant) before dispatch.
Online payments (eSewa, Khalti, Fonepay, Connect IPS): Refunds may take up to 48 hours depending on the payment gateway provider.
We will notify you via SMS or email once your refund is initiated.
If the order was delivered late due to high traffic or weather but still fulfilled.
If you changed your mind after food preparation started.
Delivery charges are non-refundable, even in late deliveries.
If you believe you qualify for a refund, please contact us at info@bhojdeal.com or 9801015022 within 2 hours of delivery.
